Privacy Policy

Effective Date: May 20, 2026

At The Royal Pet Resort & Spa, we value your privacy and are committed to protecting your personal information.

Information We Collect

We may collect:
• Name
• Phone number
• Email address
• Pet information
• Appointment and reservation details

This information may be collected through our website, reservation systems, forms, phone calls, text messaging, and in-person interactions.

SMS/Text Messaging
By providing your phone number, you consent to receive SMS/text messages from The Royal Pet Resort & Spa regarding:

• Appointment reminders
• Boarding and daycare updates
• Grooming updates
• Promotional offers
• Customer service communication

Message frequency varies. Message and data rates may apply.

No Sharing of Mobile Information
Customer phone numbers and SMS consent information are not sold, rented, or shared with third parties or affiliates for marketing purposes.

Data Protection
We take reasonable measures to protect customer information from unauthorized access, misuse, or disclosure.

Opt-Out Instructions
You may opt out of SMS communications at any time by replying:

• STOP to unsubscribe
• HELP for assistance

You may also contact us directly to request removal of your information.

Contact Us
If you have questions regarding this Privacy Policy, please contact:

The Royal Pet Resort & Spa
Arlington, Texas
Phone: 817-478-8000
Email: staff@richteranimalhospital.com

Your pet deserves the best.